Terms & Conditions

Last updated: October 2026

1. Company Information

Uncorked Vines is operated by Javier Ivan Rocafort Soto. You can reach us at welovewines@uncorkedvines.com.

2. Booking & Payment

Bookings are confirmed upon full payment.
Payments processed via Stripe or authorized booking platforms.
Prices include applicable VAT unless stated otherwise.

3. Participation Requirements

Minimum drinking age: 18 years (Spain).
Minors must be accompanied by a parent/guardian.
Guests are responsible for disclosing dietary restrictions in advance.

4. Health & Responsibility

Guests participate voluntarily. Uncorked Vines is not responsible for:

Personal negligence
Failure to disclose allergies
Alcohol misuse

We reserve the right to refuse service to intoxicated guests.

5. Itinerary Changes

We reserve the right to modify venues or wines due to:

Seasonal availability
Restaurant operational changes
Force majeure circumstances

Quality and experience level will always be maintained.

6. Liability Limitation

Our liability is limited to the amount paid for the experience, except where prohibited by law.

7. Cancellation Policy

7.1 Small group tours booked on our website

Free cancellation up to 24 hours before the scheduled start time.
Cancellations made within 24 hours of the experience are non refundable.
No shows are non refundable.

Refunds will be processed through Stripe using the original payment method. Processing times may vary depending on the banking institution.

7.2 Private experiences

Free cancellation up to 72 hours before the scheduled start time.
Cancellations made within 72 hours of the experience are non refundable.
No shows are non refundable.

7.3 Corporate experiences

Corporate experiences may be subject to customized cancellation terms agreed upon in writing at the time of booking. If no custom agreement exists, the 24 hour policy in section 7.1 applies.

7.4 Bookings made through other platforms

For reservations made through Viator, GetYourGuide or Bókun (where applicable), the cancellation terms selected and displayed on the respective platform at the time of booking will apply. Guests should contact the platform directly to initiate cancellation requests.

7.5 Changes & Rescheduling

Requests to reschedule are subject to availability. When requested more than 24 hours in advance, we will make reasonable efforts to accommodate date changes. Rescheduling within 24 hours of the experience cannot be guaranteed.

7.6 Force Majeure

Uncorked Vines reserves the right to cancel or modify an experience due to circumstances beyond reasonable control, including but not limited to: